Working Sustainably with Salesforce at CRM Science
Learn how CRM Science Salesforce Consultants operate without using paper thanks to CRM and cloud-based technology.
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Transform Your Business with Service Cloud.
Our full-service delivery includes strategy and consulting, UX design, implementation, configuration, development, and ongoing support
Resolve Cases Faster
Scale your customer support with productivity tools that gives agents a complete customer view.
Cross-Channel Support
We enable cross-channel support, whether it is through Live Agent, LiveChat, or CTI apps.
Case Deflection
Provide content suggestions when your customers need it most with Knowledge Management.
Omni-Channel Routing
Route cases to the appropriate representative to distribute based on workload or specialty.
Monitor Productivity
Embed Service Analytics in the agent workspace and gather insights productivity and more.
Improve Satisfaction
Build deeper, more meaningful customer relationships and improve customer satisfaction.
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